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The Forrester Wave ™: Customer Feedback Management Platforms, Q2 2021

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The Executive's Guide to Life After Digital Transformation

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DEFINITIVE GUIDE TO EMPLOYEE EXPERIENCE

How to activate the untapped power of your people

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Expectations have changed. Meet them in live time.

  • Capture every signal
    Get a trusted view of the voice of your customers, wherever they connect with you. Integrated data from web, social, videos, messaging, and more.
  • Analyze & Predict
    Make sense of experience data with our tailor made machine learning models. Let AI do the work to prioritize the biggest opportunities and understand preferences and intent.
  • Route & Empower
    Take action, everytime, with tailored data and fast insights. Empower your team through our unique org mapping, personalized reports and real-time alerts.
  • Act in-the-moment
    Influence experiences as they happen, rescue a churn risk, or deliver stand out experiences with instant data and personalized tools at your fingertips.

Act at the speed of employee expectations.

  • Capture every signal
    Make it easy for employees to have a voice and humanize feedback with video, messaging, speech, web, mobile and more.
  • Analyze & Predict
    Understand the complete employee journey in the big and small moments, and tap our AI powered analytics to gain insights you’d otherwise miss.
  • Route & Empower
    The employee experience belongs to everyone. Mobilize every department by getting the right insights to the right person so they can make a difference.
  • Act in-the-moment
    Drive immediate action with real-time alerts and dashboards that shine a light on opportunities to improve the employee experience.

The best brands in the world create great experiences.

Since partnering with Medallia ... we've driven $ 2 billion in additional payment volume.

See How

We have seen a 14% decrease in support calls ... a reduction of several million incoming calls.

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Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.

See How

Using Medallia .... we now have a 95% accuracy in detractor predictions.

See How

When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.

See how

Since partnering with Medallia ... we've driven $ 2 billion in additional payment volume.

See How

We have seen a 14% decrease in support calls ... a reduction of several million incoming calls.

See How

Customer service has seen a 93% increase in case efficiency, which helps increase resolution rates.

See How

Using Medallia .... we now have a 95% accuracy in detractor predictions.

See How

When compared to detractors, promoters are 5x less likely to leave Zurich within 12 months.

See how

Since partnering with Medallia ... we've driven $ 2 billion in additional payment volume.

See How

More signals.
One customer truth.

Get a rich 360 degree view of customers with social media, transcripts, speech analytics, ticketing systems, digital behavior, and more - all in one place.

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AI sees what you'd otherwise miss.

Medallia's AI and machine-learning engine is tailor made for experience data. Easily analyze structured and unstructured insights to uncover what people care about, prioritize actions and predict their behavior.

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Mobilize employees in the moment. Not after.

Influence experiences as they happen. Get insights to the right people in your organization in real time.

IBM case study

Integrations that tap into the tools your teams use everyday.

Unlock flexibility with out of the box integrations for common systems and powerful, robust APIs and ETLs to harness all your data, work how you want, take action, and transform experiences.

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